FAQs
What are medical assets?
Medical assets include medical imaging, pathology, reports, clinical images, and clinical notes.
Is Aurabox secure?
Yes. Aurabox uses security standards equivalent to those used by the Australian Government for sensitive data. Aurabox uses cloud infrastructure providers with appropriate security and privacy certifications such as SOC II and HIPAA, to ensure data is protected. More information is available by contacting us.
When does the patient get access to their Aurabox profile?
Patients have immediate access to their Aurabox profile when they create it or when invited by a doctor to the platform. Doctors can also create patient profiles without inviting patients. An invitation can be made at a later time using the patient’s email address.
Do I have to download software?
Aurabox is delivered via a Software-as-a-Service, with no installation, management, or updates required.
What are the storage costs?
Storage costs are included in your Aurabox subscription.
How is Aurabox different to a PACS?
Radiology practices use data storage and viewing platforms called Picture Archive Communication System (PACS). PACS used by different radiology providers do not communicate with one another. This means that if a patient has medical imaging stored in more than one PACS, the medical professionals looking after them are unable to access their complete imaging history in one place (or at all). Aurabox aggregates imaging from different PACS for a single patient, allowing medical professionals to access a complete imaging history in one place.
How is Aurabox different to the Digital Health Record (DHR)?
Digital Health Records (DHRs) are limited to networks of healthcare organizations, usually within the public healthcare system. A DHR stores medical assets that originate within the network but does not allow access to medical assets originating outside of the network. For example, if a patient has a CT study performed at a public hospital using a DHR, the imaging cannot be accessed by their doctors employed outside of the public hospital. Aurabox stores all these medical assets in one place, regardless of the organization they originated from.
How is Aurabox different to clinic software?
Clinic software is used to manage appointments, clinical records, billing, and administration. Clinic software usually cannot view medical imaging. Aurabox is a workflow solution for managing, viewing, and sharing medical assets, including imaging. It is delivered via a Software-as-a-Service, with no installation, management, or updates required.
What is Digital Imaging and Communications in Medicine (DICOM)?
Digital Imaging and Communications in Medicine (DICOM) is the standard format for the capture, management, and transmission of medical images and related data. For example, your medical imaging is stored in DICOM format, whereas photos are stored as JPEG and music is stored as MP3.
The uploader can’t connect to the Aurabox service. How do I fix this?
Aurabox ensures that uploads are stable, fast, and reliable, but sometimes factors outside our control can prevent the uploader from working. Here are things you can troubleshoot to resolve the problem:
Your computer or network is blocking outgoing connections:
This is the most common cause of uploader issues, typically caused by a firewall preventing your browser from connecting to external services. This is most common in corporate environments.
Aurabox connects to a service called TransloadIt to transfer your files to our cloud storage service. TransloadIt is a secure, high-speed file transfer network. To enable your browser to send files to TransloadIt, connections to the following URLs must be allowed in your outgoing firewall:
*.transloadit.com*.*.transloadit.com
You may need to request a change to your network firewall to allow these requests.
Alternative Methods:
If firewall configuration cannot be changed, Aurabox can manually transfer files via other services (e.g., Dropbox, Google Drive), manually download files from your service (if available), or accept physical media. Contact us via our website for more information or to arrange a transfer.