The Transfer Requests feature in Aurabox allows you to request medical imaging from providers efficiently and securely. By submitting a Transfer Request, you enable healthcare providers to locate and send the correct imaging studies for your patient. The more information you provide, the easier it is for the imaging provider to fulfill your request accurately.
This documentation explains the Transfer Request process and provides helpful instructions for each section of the form.
Transfer Requests are requests for medical imaging data from imaging providers. These can be private imaging providers or public healthcare services.
The Transfer Request process involves the following steps:
The Requester selects the imaging provider that holds the patient’s data.
The Requester fills out the Transfer Request form with the necessary information.
Aurabox sends the request to the Imaging Provider.
The imaging provider receives the Transfer Request.
It is up to the Imaging Provider to make a determination as to whether they can fulfill the request.
The imaging provider sends the requested imaging data to Aurabox
The Requester receives a notification that imaging is available.
Prerequisites
Before you can create a Transfer Request you must have a Verified medical professional on your team able to request imaging.
In addition, you should have a process to verify the identity of Patients. If not, Patient’s can be invited to Aurabox and verify their identity using a government issued ID.
Imaging providers are usually obliged to refuse requests where the patient’s identity is not verified.
The first step in creating a Transfer Request is to select the imaging provider that holds the patient’s data. There are two ways to do this:
The Provider Directory lists imaging providers (including hospitals) who have integrated with Aurabox. These providers have been verified by Aurabox and are able to receive Transfer Requests.
Depending on the Provider, they may have varying levels of support for Transfer Requests.
If the provider is not listed in the Provider Directory (or the Directory is not available or does not cover your region), you can create a custom Connection. Custom Connections allow you to request imaging from providers who have not integrated with Aurabox, by sending them a special request they can fulfill via email.
You should generally contact the provider before sending them a request via Aurabox and agree to use Aurabox for the transfer.
When you add a Connection, this Connection is only visible to your team.
This section helps the imaging provider identify the correct patient and confirm their details before releasing any data.
Provide details about the specific study or imaging you are requesting. This section is critical to helping the provider locate the correct study.
The reason for your request is important for compliance and assisting the provider in completing your request accurately.
Ensure that you have obtained the appropriate consents before requesting medical imaging. These options are important for legal and privacy compliance.
If the patient is being treated by your organisation, then your request probably falls under a “Implicit primary use consent” consent category, and probably does not require additional consents. However, you should provide all available Consent categories.
All other uses are secondary, and generally require explicit consent. Primary Use is disabled in this circumstance.
This section identifies the medical professional responsible for the request and provides the provider with a point of contact.
Generally speaking, only verified medical practioners can authorise a request for imaging. If your organisation has no verified medical practioners, you can invite them to Aurabox and complete the verification process.
Any additional information that could assist the provider in fulfilling your request accurately should be entered here.
These options allow you to specify how you would like the imaging to be delivered.
By following these steps, you can ensure that your Transfer Requests are processed efficiently and that you receive the correct imaging in a timely manner.